Customer Care

Contact Sailormade

If you have an inquiry regarding the online store, a wholesale inquiry, a press inquiry, or a general question for our Customer Service department, please contact us by completing the following form or call us at the telephone number listed below.

Phone

978-986-4660

Email

hello@sailormadeusa.com

Address

460C Harrison Ave 9A Boston, Ma 02118


SIZING INFORMATION

Please check our Size Guide before ordering any of our products as this will help make sure you get the perfect fit.

 

BRACELETS

It's best if your Sailormade bracelet fits snugly. We suggest that you measure your wrist with a flat measuring tape. Wrap it tightly around your wrist to get your measurement then find the corresponding bracelet size on the chart below. This applies to any bracelet in our collection. Note: not all bracelets are offered in every size. 

If you're buying for someone else, use this as a starting point - the most popular size for women is a Medium and for men is a Large.

Small  6" wrist | 15.4cm     Medium  6.5" wrist | 16.5cm
Large  7" wrist | 17.8cm     Extra Large  7.5" wrist | 19cm

 

BELTS

We offer men's belts in sizes 32, 34, 36, 38, and 40. Sizing is simple. Just round up one step from your waist size. So, if your waist size is 34 or 35 then your belt should be a size 36.

 

SHIPPING

FOR ORDERS WITHIN THE US:

USPS 3-5 day: $6 | FedEx Ground 3-5 day: $15 | FedEx 2-3 day: $25

All orders placed Monday through Friday have a 24-hour processing time, dependent on stock availability. Orders placed after Friday 5pm will be processed the following Monday. If you have a delivery deadline you want to be sure you hit, please give us a call at (978) 986-4660.

FOR INTERNATIONAL ORDERS:

We offer a flat fee of $35 for all international shipping through FedEx that arrives 7-10 days after processing. Additional charges may apply if shipping address falls outside of the FedEx delivery area. Tariff estimates may also impact total charges. You will be notified by e-mail if there is an additional charge and shipping will be held pending your reply.

GIFT WRAPPING SERVICE

You have the option to have your entire order or any item in your shopping bag gift wrapped for an additional $4.00 per item.  You can also include a personalized note. Simply select the gift wrap option during checkout and we'll take care of the rest. If you have a more complex request, just email us in the Comment section during checkout.

PAYMENT METHODS

We accept Visa, MasterCard, Amex, Switch/Maestro, and Discover.  Payments are taken securely online at checkout.

RETURNS AND EXCHANGES POLICY

We hope you love your Sailormade product as much as we do.  However, if you need to return or exchange an item, we accept all merchandise in its original condition (all tags attached + packaging included) within 30 days of your original purchase. All you need to do is complete the return form enclosed with your order and include it in your package. An email will be sent notifying you that your return has been received.  If you are exchanging a product, your replacement item should ship out within 10 business days.  Kindly note, Sailormade is not responsible for lost packages during the return process. Please package your return with care, since items damaged in transit can’t be refunded. Please allow 5 business days for refunds to be processed.

Please send returns/exchanges to:

Sailormade

15 Graf Road

Newburyport, MA 01950

PRODUCT CARE

Most of our hardware is sealed to keep its finish but, as with everything in life, there is bound to be signs of wear at some point. If you aren't into the vintage, weathered look, then to clean your Brummel bracelet or belt hardware, simply polish with a dry silver polishing cloth.

Our ropes are authentic marine cordage (often made in colors for us that you won't find on a boat!) and are made with the water in mind. Whites will tend to get a bit gray over time. To brighten, use a drop of detergent (or OxiClean) and a toothbrush. 

SAILORMADE GUARANTEE

It makes us happy to make you happy. We've heard many great stories from customers who love their Sailormade products - and we want to keep it that way. If you have an issue at any time, just contact us and we'll do our best to find a fix.